Policies

Shipping Policy

Kindly allow 1-2 business days for order processing. Orders submitted after 2PM will commence processing the subsequent business day.

All orders are charged flat rate shipping cost of $10.

Orders charged $100 or more will automatically receive free shipping at checkout. 

Per USPS estimates, domestic deliveries typically take 2-8 business days, while international shipping may require more time.

Should a delivery issue arise due to an address entry error, Pick Your Poison is not liable for any extra fees incurred for rerouting or reshipment.

Customers are responsible for all taxes and duties imposed by their country of residence or the destination of the shipped package.

Refunds

Our refund policy spans 7 days from the date of item receipt. To qualify for a return, your item must remain in its original condition—unworn or unused, with tags, and in the original packaging. Your receipt or valid proof of purchase is required.

Unfortunately *we cannot accept returns on any hosiery items*, including; panties, brassieres, tights, stockings, chemises, or bodystockings.

Customers must provide return shipping costs, and there is a 20% restocking fee for each item returned.

Initiate a return by contacting us at poisonprincessgirl@gmail.com. Upon acceptance, we'll provide a return shipping label and detailed instructions for sending your package. Unrequested returns will not be accepted.

Upon receiving and inspecting your return, we will promptly notify you of the approval status for your refund. If approved, the refund will be automatically processed through your original payment method. Please be aware that the timeframe for your bank or credit card company to finalize and post the refund may vary. Your patience during this processing period is appreciated.

For any questions regarding returns, please reach us at poisonprincessgirl@gmail.com.

Repairs

Dance too hard at the club and your new chemises strap snapped? Spilt an energy drink all over your new stockings? One of your bows ripped off your panties last night? 

 

Not to worry. Since Pick Your Poison is dedicated to creating pieces that will last you a lifetime and keeping these pieces out of landfills, we want to make sure your personal needs are met to our upmost ability.

 

Since every piece is delicately handmade, with mainly deadstock and vintage fabrics, not every item can be remade into it's original version. But, we can make something even cuter, so just email us the details of your repair at poisonprincessgirl@gmail.com. 

 

Customers must provide all repair shipping costs, and there may be an additional cost depending on what your repair looks like.